Contact us
Questions about a glass, your order, delivery or a return? We are happy to help.
Get In Touch
If you have a question regarding the delivery of your order and have a tracking number, please try our ‘Track Your Parcel‘ service first.
We also have a handy shipping guide which might help to answer any questions relating to the shipping of your order.
If these haven’t been able to answer your query, please feel free to send us a message.
Company information
Full business details, so you always know exactly who you are buying from.
- Company nameThe Tritan Glassware Company New Zealand, a division of
- New Zealand office4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand
- Registered addressSuite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@tritanglasses.co.nz
Include the product name or the order number. Never send card details or payment credentials by email or through this form.
Orders of $75 or more ship free with tracked delivery, and a flat $25 applies below that. See Refunds & Returns and Shipping for the full terms.
Got questions?
Frequently Asked Questions
Which payment methods are accepted?
We accept credit and debit cards and PayPal.
What currency are the prices displayed in?
All prices are shown in New Zealand dollars. This store does not add GST at checkout, so the price you see plus any delivery charge is what you pay.
What are your delivery options and how long will it take?
Delivery across New Zealand is free on orders of $75 or more and a flat $25 below that. An express upgrade is offered at the same $25 if you want the order prioritised, including on orders that already qualify for free delivery. Orders are handled in 24 to 48 hours and then take about 5 to 7 days in transit.
Do I get a receipt for my order?
Yes. A receipt is emailed to you once payment is taken, and a second email follows with a tracking number when the order ships.
Do you have a shop location?
No. We are an online supplier with no shop or showroom, which is how the prices stay where they are.
Do your products come with warranty?
Yes. Everything sold here carries the guarantees in the Consumer Guarantees Act 1993: the goods must be of acceptable quality, fit for any purpose you told us about, and match their description. If they are not, email us with the order number and we will arrange a repair, replacement or refund at our cost.
Can I return my item?
Yes, within 15 days of purchase. If an item arrives damaged, is faulty or does not match its description, the Consumer Guarantees Act 1993 applies and we cover the return at our cost. If you simply change your mind, this store still accepts an unused return in its original packaging within 15 days; you arrange the tracked return shipping and the original delivery and handling charge is not refunded.
How do I know if my order has been shipped?
Your order is marked complete once it ships and you are sent a confirmation email with a tracking number.
I haven't received my order yet! Is it lost?
Email us with the order number and we will chase it. Most emails are answered within one business day.