{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across New Zealand is free on orders of $75 or more; a flat $25 delivery charge applies below that, and an express upgrade is available at $25 on any order.",
    "content": "Shipping and delivery Last updated: 7 September 2026 We deliver across New Zealand. Standard tracked delivery is free when the order value is $75 or more. A flat $25 charge applies below that amount. Express delivery The basket offers an express upgrade at $25. Express is a paid upgrade, so it is charged on every order that selects it, including orders above the free-delivery threshold. Choose it under Delivery options on the cart page before paying. Handling and transit Orders are picked and packed within 24 to 48 hours of the payment clearing. Transit then typically takes 5 to 7 days to a New Zealand address, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, Palmerston North, Nelson and Rotorua. Tracking You receive a confirmation email with a tracking number once the order ships. The Track Your Parcel page explains how to use it. If a parcel has not arrived in the expected window, email theteam@tritanglasses.co.nz with the order number. Prices and GST Prices are shown in New Zealand dollars. This store does not add GST at checkout, so the item price plus any delivery charge is the amount you pay.",
    "url": "https://tritanglasses.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "New Zealand law gives no general right to cancel an online purchase for a change of mind; this store offers 15 days from purchase as its own policy. The Consumer Guarantees Act 1993 applies separately to goods that are faulty, not fit for purpose or not as described, and is not limited to that window.",
    "content": "Refunds and returns Last updated: 7 September 2026 Cancelling before dispatch An order can be cancelled at any time before it ships. Most orders are dispatched within 24 to 48 hours of payment clearing, so contact theteam@tritanglasses.co.nz with the order number as soon as you can. Once picking and packing have started, the order is handled under the return terms below instead. Changing your mind New Zealand law gives no general right to return an online purchase because you have changed your mind. This store chooses to offer one anyway: you have 15 days from purchase to start a return for exchange or refund. To be accepted, a change-of-mind return needs the product in its original packaging, complete, handled only as much as was reasonably necessary to inspect it, and accompanied by the order confirmation or other proof of purchase from this website. The delivery and handling charge is not refunded on a change-of-mind return. Faulty, wrong or misdescribed goods This is separate from a change of mind and is not limited to 15 days. Under the Consumer Guarantees Act 1993 goods must be of acceptable quality, fit for any purpose you told us about, and match their description. If they are not, you are entitled to a remedy: repair, replacement or a refund, depending on whether the failure is substantial. Email theteam@tritanglasses.co.nz with the order number and a photograph, and we will arrange it at our cost. What we cannot accept A change-of-mind return is not available where the item has been used beyond inspection, where the fault was caused after delivery, or where the purchase was made from a third-party retailer rather than from this website. None of this affects the consumer guarantees above. How refunds are paid Approved refunds are returned to the original payment method. Card and PayPal refunds usually appear within a few business days of being issued, depending on the provider. Nothing on this page limits or excludes a right that cannot lawfully be limited or excluded. If you buy as a consumer, the Consumer Guarantees Act 1993 gives you guarantees about acceptable quality, fitness for purpose and matching the description, and a supplier cannot contract out of them for goods supplied to a consumer. The Fair Trading Act 1986 applies to how goods are described and promoted.",
    "url": "https://tritanglasses.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Tritan Glassware Company handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated: 7 September 2026 This policy explains how The Tritan Glassware Company New Zealand handles personal information when you browse, place an order or contact us. We handle personal information in accordance with the Privacy Act 2020 and its information privacy principles. Information we use We use contact, delivery, order and support information needed to process purchases, deliver goods, prevent abuse, maintain records and respond to requests. Payment providers process payment credentials; the store does not receive or store full card numbers. Why we use it Information is collected for the purposes above: to perform the sales contract, meet legal obligations, protect the service and run the business. Consent is requested where the law requires it, including for optional analytics cookies. Who receives it Relevant information may be provided to payment, delivery, hosting, email, fraud-prevention, professional-adviser and regulatory services where needed for the stated purpose. Some of these providers are outside New Zealand, and information is disclosed to them only where the Privacy Act 2020 permits it. We do not sell customer personal information. Retention and security Records are kept only as long as required for orders, support, tax, legal and security purposes. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security. Your rights Under the Privacy Act 2020 you may ask for a copy of the personal information we hold about you and ask us to correct it. Contact theteam@tritanglasses.co.nz to make a request. If you are not satisfied with how we have handled a privacy request or a complaint, you can contact the Office of the Privacy Commissioner . Who holds the information The Tritan Glassware Company New Zealand, trading as Tritan Glassware Company at tritanglasses.co.nz. New Zealand office: 4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@tritanglasses.co.nz .",
    "url": "https://tritanglasses.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use tritanglasses.co.nz and buy from Tritan Glassware Company.",
    "content": "Terms and conditions Last updated: 7 September 2026 These terms apply to tritanglasses.co.nz, operated by The Tritan Glassware Company New Zealand. They should be read with the Shipping, Refunds and Returns, Privacy Policy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. The current item price is displayed in New Zealand dollars. This store does not add GST at checkout, so the price shown plus any delivery charge is the amount you pay. Delivery and the full order total are shown before payment. If a material error is discovered, we will contact you before fulfilment. Orders and payment Submitting payment is an offer to buy. An order is accepted when we confirm it can be fulfilled. Card and PayPal payments are handled by the payment provider. We do not ask customers to email full card details. Delivery Delivery terms, charges and available destinations are set out on the Shipping and Delivery page . Cancellation, returns and faulty goods Our cancellation, return and faulty-goods terms are set out on the Refunds and Returns page . New Zealand law gives no general right to cancel an online order because you have changed your mind, so what applies to a change of mind is this store's own 15-day returns policy, published on that page. That policy is in addition to your rights under the Consumer Guarantees Act 1993, which apply whenever goods are not of acceptable quality, are not fit for a purpose you told us about, or do not match their description. Nothing on this page limits or excludes a right that cannot lawfully be limited or excluded. If you buy as a consumer, the Consumer Guarantees Act 1993 gives you guarantees about acceptable quality, fitness for purpose and matching the description, and a supplier cannot contract out of them for goods supplied to a consumer. The Fair Trading Act 1986 applies to how goods are described and promoted. Business details The Tritan Glassware Company New Zealand, trading as Tritan Glassware Company at tritanglasses.co.nz. New Zealand office: 4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand. Corporate office: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@tritanglasses.co.nz .",
    "url": "https://tritanglasses.co.nz/terms-and-conditions/"
  }
}